1.
How do I activate the eSignal Real-Time in MarketSmith?
Once your eSignal Real-Time subscription is active, eSignal will assign you a unique login separate from your MarketSmith login. To activate the service:
- Open the MarketSmith Tool, and select the Options Tool menu
- Select eSignal Real-Time Setup from the menu
- Enter the eSignal usercode and password into the fields and click Apply. eSignal usercode and password are case-sensitive
- The real-time price and volume data will begin updating on the chart
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2.
I forgot my eSignal Usercode and Password, who should I contact?
Since eSignal is a third-party company and maintains a separate customer database, MarketSmith does not have access to eSignal account information. For questions regarding your eSignal login please visit the eSignal Support page for access to contact numbers, live chat, email, and the eSignal knowledgebase.
An eSignal Account Maintenance page for assistance specific to your account: https://secure.esignal.com/maintenance.aspx
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3.
I received a message "eSignal Data Provider error: Server disconnected," what should I do?
Go through the steps of verifying that your eSignal usercode and password are entered correctly in the MarketSmith Tool, and that you are only logged in from one computer.
If that does not work, log out of MarketSmith and close your browser. Launch MarketSmith and login to establish a new connection.
Should you continue to encounter issues, please check the “System Status” module located on the MarketSmith website for updates on performance of the website and MarketSmith Tool.
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4.
If I receive an error message that states "eSignal Data Provider error: Client has been disconnected from eSignal" or "Access Denied," what should I do?
These messages may appear for several reasons. If you encounter one of these messages, please verify that your Real-Time subscription is still active by clicking here.
If you have confirmed that your account is active with eSignal, a next step is to confirm that you are only accessing eSignal from one computer per login session. If you are attempting to access eSignal for MarketSmith on another computer, be sure that you have logged out from the original computer. Once you’ve confirmed that you are logged out from the original computer, relaunch MarketSmith to establish a new connection.
Some firewalls may block the eSignal feed if it is not allowed within the application. If you are accessing from an office network or if you are using a firewall program, please ensure that the eSignal Real-Time Data Feed has clearance within the firewall program. It is best to check with your network administrator or the manufacturer’s support department to determine the ideal settings for the firewall. For office networks, please ensure that ports 943 and 4502 allows incoming traffic for the eSignal Real-Time Data Feed.
If you continue to encounter the disconnection message despite confirming the above suggestions, please contact MarketSmith Support for further assistance.
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5.
Is my eSignal login different than my MarketSmith login?
Yes, when you set-up your account, eSignal will provide you a unique usercode and password for their service. You will need to enter this into the MarketSmith Tool in order to activate the real-time data feed. Please note that the eSignal usercode and password are case-sentitive.
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6.
The price and volume on the chart are not updating in real-time, what should I do?
If you notice that the chart is not displaying real-time price and volume, first verify that you have entered your eSignal usercode and password correctly. The eSignal usercode and password are case-sensitive, so ensure that all characters are entered accurately. For instructions on this please see our FAQ article here.
If your usercode and password are entered correctly and you continue to have issues, confirm that your eSignal account is still active by contacting eSignal Support.
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7.
Why can't I get Real-Time data from my office computer?
If you are accessing from an office network or if you are using a firewall program, please ensure that the eSignal Real-Time Data Feed has clearance within the firewall program. Some firewalls may block the eSignal Real-Time data feed if it is not allowed within the application. It is best to check with your network administrator or the manufacturer’s support department to determine the ideal settings for the firewall. For office networks, please ensure that ports 943 and 4502 allows incoming traffic for the eSignal Real-Time data feed.
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8.
Why is it that the Market Index charts do not have Real-Time price and volume?
When you sign up for the Real-Time Add-On subscription with eSignal, they provide you with a choice of exchanges you may add to your subscription. If you do not see Real-Time price and volume on the Market Index charts, we recommend checking with eSignal Support that your subscription includes Real-Time Market Index service. eSignal Support may be contacted here.
For more information on the latest issues, fixes, and upgrades please visit the Technical Support Forums.
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